OnviCenter, a low cost and all-inclusive suite of contact center products
and applications, previously available as individual components through
multiple vendors.
The OnviCenter product suite provides integrated capabilities in call
handling and performance management. OnviCenter call handling applications
provide inbound and outbound call distribution, dispatching, telemessaging,
teleservices, predictive dialing, voice mail, unified messaging and
interactive voice response. Quality assurance and compliance tools are
offered for full-time audio and screen-captured recording, live monitoring,
analysis, agent evaluation and reporting. In addition, OnviCenter offers
performance management capabilities in data management, intelligent data
mining, agent auto-scripting, campaign management and operations management
dashboards.
"The release of OnviCenter is a major milestone in our commitment to
successfully deliver a highly affordable and all-inclusive suite of contact
center applications, much like what low cost personal computers and
integrated office software products did for office software applications,"
said Ray S. Naeini, Chairman and CEO of OnviSource. "OnviCenter
demonstrates that traditional, standalone contact center technologies can
be unified and simplified into a cost-effective and user-friendly set of
solutions from a single vendor. Additionally, OnviCenter introduces
innovative technologies to support new industry trends such as home-shoring
and the transformation of audio content into business intelligence and
actionable knowledge."
The OnviCenter suite is built on an optimized unification framework called
OnviNet, which enables standard communication and interactions between its
applications and components. OnviNet's open architecture allows contact
centers to protect their investment in capital equipment by supporting the
addition of standard open applications or technologies.
OnviCenter's contact center applications are created from integrating,
optimizing and enhancing proven products from two OnviSource subsidiary
companies, Davacord and CadCom Telesystems. OnviCenter integrates and
enhances AccuCall call handling applications from CadCom Telesystems with
DigiVoiceXE recording, quality assurance and compliance applications from
Davacord. Such integration is further enhanced with new performance
management applications. OnviCenter maintains full compatibility with
current releases of AccuCall and DigiVoiceXE applications.
"Small to medium enterprises and larger enterprises with distributed
smaller contact centers require all-inclusive and affordable solutions,"
said Stan Jasinski, President of OnviSource's Product Solutions Division.
"OnviCenter is highly affordable and achieves a lower total cost of
ownership due to a migration toward all-software solutions, utilization of
highly innovative technologies and the elimination of costly hardware
components."
About OnviSource, Inc.
OnviSource, headquartered in Plano, Texas, with operations in Enid,
Oklahoma, is the parent corporation for a strategic group of companies
offering a suite of integrated contact center applications in in-bound,
out-bound call handling and performance management-optimization; as well as
a series of technology-enabled outsourcing services such as hosted
application services, telecom access services and business outsourcing
services in sales, marketing and business operations.
OnviSource subsidiary companies include CadCom Telesystems, a global
provider of integrated systems and software applications to contact
centers; Davacord, a global provider of integrated call recording,
monitoring, mining, alerting and reporting for contact centers; Business
Solutions, which offers hosted applications and business outsourcing
services in sales, marketing, customer support and business operations to
telecom service providers, as well as providing telecom access services to
business enterprises.
OnviSource's unique strategy is based on simplifying and integrating
complex, costly and standalone contact center applications, much like
personal computers and their integrated office software products did for
office applications. The company provides solutions to thousands of
customers and business enterprises worldwide. OnviSource expects to
sustain the significant annual growth it has previously enjoyed. For more
information, please visit: www.onvisource.com.
For more information, please contact:
Ron Jenkins
JWT Technology
Tel: 214-855-5155
Email: Email Contact
SOURCE: OnviSource, Inc.