GN Netcom today announced that Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions(R) magazine (http://www.cismag.com) has named GN Netcom as a recipient of the 2006 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982(TM).
GN Netcom received this award for the innovative GN 9350, the industry's first wireless office headset to offer full convergence between traditional and IP telephony. Combining stylish design with state-of-the art technology, the GN 9350 provides a "future proof" solution as IP telephony continues to expand in corporate, small business and SOHO environments. The GN 9350 uniquely addresses the evolving telephony marketplace, offering a fit for today, tomorrow and the transition in-between.
"GN Netcom has long been established as a driving force behind key industry and market trends. The flagship GN 9350 is a superb example of our dedication to adapting to and leading communications behaviors. We take pride in our revolutionary products and are honored that Customer Interaction Solutions magazine has recognized the GN 9350 for cutting-edge technology in providing a solution that responds exceptionally to the emerging trend of migration from traditional to IP Telephony," said David Wood, senior vice president and general manager for GN Netcom's North American operations.
The IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.
"Customer Interaction Solutions magazine recognized the extraordinary potential of Internet protocol to revolutionize the contact center when the technology was in its infancy. To help readers understand the power of IP contact center solutions, the editors of Customer Interaction Solutions launched the IP Contact Center Technology Pioneer Awards to honor the most innovative and user-friendly solutions available in the market. These solutions are excellent tools to help call centers reap the array of benefits of IP-enabled products and services offer for improving efficiency, performance and the quality of customer care," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
GN Netcom has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the burgeoning IP contact center industry. Also, GN Netcom has proven its product is of high quality and is superior in its application.
The IP Contact Center Technology Pioneer Award highlights will be published in the July 2006 issue of Customer Interaction Solutions magazine.
GN 9350 Summary
* State-of-the-art wireless headset compatible with traditional and IP
telephony
* Provides 9 hours telephone talk time, 6 hours PC talk time
* 6.8 kHz wideband sound in PC mode
* WiFi-friendly 1.9 GHz operating frequency built on DECT 6.0 wireless
standard
* Digital Signal Processing -- enhanced sound quality filters out loud
noise and adjusts incoming audio levels to consistent levels
* Roaming range of up to 300 feet
* Multi-unit conferencing
* Sleek, lightweight design (less than an ounce)
* Three wearing options: on-the-ear, over-the-head, behind-the-neck
* 64-bit digital encryption security
* MSRP: $349
About GN Netcom
Through its Jabra and GN Netcom brands, GN Netcom is a world leader in innovative hands-free audio solutions. With 1,800 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for mobile consumers and office and contact centre professionals. GN Netcom's business activities also include its original equipment manufacturing (OEM) business. GN Netcom is part of GN Store Nord, which has been helping people communicate since 1869. GN Store Nord is a listed company on the Copenhagen Stock Exchange.
http://www.gn.com http://www.gnnetcom.com http://www.jabra.com
About TMC(R)
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com . (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Jabra(R) is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. The Bluetooth(R) word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license